IMPORTANT INFORMATION CONCERNING UPCOMING RESERVATIONS AND
WALT DISNEY WORLD RESORT OPERATIONS

The Walt Disney World Swan and Dolphin is implementing the following policies:

• In order to better serve our guests during the temporary closure of Walt Disney World Theme Parks and hotels, the Walt Disney World Swan and Dolphin will close effective Tuesday, March 24, 2020 at 12:00pm EST through April 30, 2020.


• For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.


• For guests making new reservations for any future arrival date, including reservations with pre-paid rates, from today until June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.


• Please note that this policy does NOT apply to travel associated with a group booking. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.


• We will continue to make adjustments to our operations as appropriate and look forward to welcoming guests back as soon as it is advisable. We appreciate your patience and understanding.