Walt Disney World Swan
Walt Disney World Swan and Dolphin Resort
Walt Disney World Dolphin

SWAN AND DOLPHIN PRIVACY POLICY

Swan Hotel Associates d/b/a The Walt Disney World Swan Hotel ("Swan") and Dolphin Hotel Associates d/b/a The Walt Disney World Dolphin Hotel ("Dolphin"), are separate hotels and separate general partnerships (the hotels and their service outlets are collectively the "Hotels"); however, they together provide the website www.swandolphin.com ("Site"). The Hotels are not owned by The Walt Disney Company ("Disney"). Likewise, the Hotels are not owned by "Marriott" (e.g. the Marriott Group, Marriott International, Inc. or Starwood Hotels & Resorts Worldwide, LLC, Bonvoy, etc.) but the Hotels are Marriott branded.

In reviewing this privacy policy, we refer to the Hotels as "we" or "us" and you, the website user or Hotel guest, as "you," "your," or "user".

In addition to this policy, use of the Site is also governed by the Terms & Conditions of Use which is found here.

INFORMATION COLLECTED

When you interact with us or this Site, we collect the following information:

HOW WE USE YOUR INFORMATION

HOW WE DISCLOSE YOUR INFORMATION

We disclose your information as follows:

OPTIONS REGARDING INFORMATION ABOUT YOU

You may contact the Hotels using the contact information provided below in order to:

Quickest Method to Change: Note that you may be able to add to, delete and/or change the information you have input into the Concierge System and Group Reservation System (if you have accounts in those systems) by logging in and accessing your account.

Identification: Should you choose to exercise your rights under this section, we may require you reasonably to prove your identity to us. Such may include by way of an email to and from a known email account, proof via identification card, answering questions that only you may know, or similar means.

Authorized Agents: Please note that you may designate an authorized agent to act in your behalf regarding the above, but note that we may require reasonable proof that an agent has actual authority to speak for you.

Specific Information We Will Not Provide: Should you contact us, we will not respond to you with your Social Security Number, driver's license or other government identification number, financial account number, health insurance or medical identification number, an account password, or security questions and answers.

Record of Requests to know and delete: We will maintain a record of your requests for information, to delete, make changes and the like.

Refusal to Comply: Should we be unable to, or are not required to delete information that you request to be deleted, we will notify you of that fact. We will delete that information that we are required and able to delete. If we are unable to delete the information for technical reasons, we will not use the information we were not able to delete. Please note that we are permitted to comply with a request to delete by deleting the personal information, de-identifying the personal information or aggregating the personal information and thus rendering it non-identifiable to you.

ANALYTICS AND TECHNICAL ADVERTISING TOOLS

THIRD-PARTY WEBSITES

Please note that when using the Site, there are certain functions that may require you to visit a website other than this one, e.g. reservations via Marriott, reservations for signature dining, etc. Such referral sites are usually, but not always, visually distinct. When using such websites, your use is governed by that particular website's terms of service and privacy policy.

SECURITY

CHILDREN

If you are under the age of 18 and wish to use the Site, then your parent or legal guardian must contact the Hotels using the below contact information in order to complete a consent form. The Hotels do not otherwise authorize anyone under 18 to use or access the site as the Hotels do not engage in commerce with persons under 18 years of age.

HOTELS CONTACT INFORMATION AND TIMING OF RESPONSE

To exercise your rights, ask questions, or provide comments regarding this privacy policy, you may contact the Hotels via: privacy@swandolphin.com, contact us at (407) 934-5783 and ask for a Guest Services Supervisor, or mail questions to us at: Marshall Kelberman, 1500 Epcot Resorts Blvd., Lake Buena Vista, FL, 32830.

If you request to exercise your rights under this privacy policy to know or delete, we will acknowledge receipt promptly, but in no event more than ten days from the receipt of your request. We will then respond to the request to know or delete within forty-five days. In some circumstances, we may provide notice to you that we require an additional forty-five days and the reason why. That said, should you not promptly provide information we need to either identify you, or to act on your request, then your request may take longer.

AMERICANS WITH DISABILITIES ACT

Should you need assistance with this site, including questions or someone to read the website to you, please email: privacy@swandolphin.com or contact us at 1-407-934-5783.

CHANGES AND UPDATES TO THIS PRIVACY POLICY

The Hotels reserve the right to change this privacy policy at any time. Should a change in the privacy policy require us to seek your express consent prior to taking an action, then we shall seek that consent first.

You will be able to determine whether the policy has been changed by reviewing the "last updated" information at the bottom of this policy.

APPLICATION OF FLORIDA LAW

WAIVER OF CLASS ACTION AND JURY TRIAL

Further, in any action arising from or related to the Site or the Hotels, you waive any right to assert any claims against us in any class or representative action, except where such waiver is prohibited by Florida or applicable federal law. To the extent you are permitted by law or a court of law to proceed with a class or representative action against us (either or both entities), you agree that: (i) you shall not be entitled to recover or be awarded an amount for serving as a class representative or your legal fees and costs; and (ii) you will not submit a claim or otherwise participate in any recovery secured through the class or representative action.

Finally, in any action arising related to the Site or the Hotels, you agree to WAIVE ANY RIGHT TO A JURY TRIAL AND INSTEAD CONSENT TO A BENCH TRIAL TO RESOLVE ANY AND ALL DISPUTES.

MERGER, SALE AND/OR BANKRUPTCY

The Hotels reserve the right to sell/transfer your data/information without notice to you, or consent by you, in the event of the Hotels' merger, sale and/or bankruptcy.

Should we decide that we are going to begin taking an action regarding your information that requires your consent under applicable law, we will first seek your express consent before so doing.

Last Updated: June 8, 2020